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Customer Service

Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1-888-260-4489
  • You can click here to chat with a customer service representative
  • Wholesale account inquiries can be made at 1-888-260-4489
  • You can email us at ordersupport@sunicesports.com
  • Or you could search through the information below to see if it includes your answer

Please Note: Due to a high volume of customer inquiries, our response time may take longer than expected, but don’t worry – we’ll reach out as soon as we can!


Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Product & Ordering Information

Click here to see our Men's and Women's Size Charts. If you have any questions, give us a call at 1-888-260-4489

You can redeem Sunice gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1-888-260-4489

Sunice Canada only ships to locations within Canada.

Shipping & Returns

We ship all orders via Purolator from our warehouse in Alberta. Orders are shipped within one business day from when the order is placed. Standard delivery is shipped via Purolator Ground and is expected to take 3 to 9 business days. Express delivery is via Purolator Express and is expected to take 1 to 2 business days. Please be aware, the delivery date is based on business days (Monday - Friday, excluding holidays)

DELIVERY SERVICES

Purolator Ground® (3 days or more): $15.99 / Free on orders over $200

Purolator Express® (1 to 2 business days): $27.99

If you have any questions, give us a call at 1-888-260-4489

Sunice wants you to be pleased with your purchase. If you are not satisfied with your product, you can return or exchange an item within 45 days of purchase.

You may only return products that are in good condition and have not been used beyond what is necessary to ascertain the fit and feel of the garment. Please ensure products are unwashed and arrive in the original packaging with the tags attached. If the above criteria have not been met, Sunice reserves the right to reject the return and any items will be shipped back.

Items purchased anywhere except suniceapparel.ca must be returned to the original place of purchase.

Purchased items that were steeply discounted (40% off or higher) are considered non-returnable or non-exchangeable unless there is a manufacturing defect.

For more information, or to place a return/exchange, please visit our Shipping & Returns page.

At Sunice, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Sunice does not ship to freight forwarders or costume designers under any circumstances.

Terms & Conditions

Click here to see our Privacy Policy. If you have any questions, give us a call at 1-888-260-4489

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