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Customer Service

Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1-800-561-3872
  • You can click here to chat with a customer service representative
  • Wholesale account inquiries can be made at 1-800-561-3872
  • You can email us at ordersupport@sunicesports.com
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Product & Ordering Information

Click here to see our Men's and Women's Size Charts. If you have any questions, give us a call at 1-800-561-3872.

You can redeem Sunice gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1-800-561-3872.

When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “backorder” the item. This basically reserves the item for you.

As soon as it becomes available we will ship your backordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.) And if you decide to cancel - no problem - because you aren’t charged for the backordered item until it ships.

We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

Sunice Canada only ships to locations within Canada.

Shipping & Returns

We ship all orders via Purolator from our warehouse in Alberta. Orders are shipped within one business day from when the order is placed. Standard delivery is shipped via Purolator Ground and is expected to take 3 to 9 business days. Express delivery is via Purolator Express and is expected to take 1 to 2 business days. Please be aware, the delivery date is based on business days (Monday - Friday, excluding holidays)

DELIVERY SERVICES

Purolator Ground® (3 days or more): $15.99 / Free on orders over $200

Purolator Express® (1 to 2 business days): $27.99

If you have any questions, give us a call at 1-800-561-3872.

Sunice wants you to be pleased with your purchase. Items that are unworn and unaltered may be returned for refund or exchange within 90 days of receipt of purchase.

Please send the package using the shipper of your choice and ship to:

Sunice
Returns Department
1675 Trans Canada Highway, suite 200
Montreal, QC  H9P 1J1
Canada

Please allow 14 days for us to receive and process exchanges and credits.

At Sunice, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Sunice does not ship to freight forwarders or costume designers under any circumstances.

Terms & Conditions

Click here to see our Privacy Policy. If you have any questions, give us a call at 1-800-561-3872.

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